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A+ Luxury Privacy/Cancellation Policy

Privacy Policy

Effective Date: February 5, 2025

A+ Luxury Service (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services or visit our website.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, billing details, and other information provided when booking a service.
  • Usage Information: Data about how you interact with our website, including IP address, browser type, and pages visited.
  • Payment Information: Securely processed through third-party payment processors; we do not store credit card details.

2. How We Use Your Information

We use your information to:

  • Process bookings and payments.
  • Communicate with you about your reservation.
  • Improve our services and customer experience.
  • Ensure security and prevent fraud.

3. Sharing Your Information

We do not sell or rent your personal information. We may share data with:

  • Trusted third-party service providers who assist in operations (e.g., payment processors, booking software).
  • Legal authorities if required by law.

4. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, use, or disclosure.

5. Your Rights

You may request access to, correction, or deletion of your personal information by contacting us at info.aplustransport@gmail.com.

6. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date.

Cancellation Policy

Effective Date: February 5, 2025

At A+ Luxury Service, we understand that plans can change. Our cancellation policy is designed to be fair while considering the commitments we make to serve our clients.

1. Cancellation Timeframes & Fees

  • More than 24 hours before the scheduled ride: No cancellation fee; a full refund will be issued.
  • Less than 24 hours before the scheduled ride: A cancellation fee of 50% of the booking cost applies.
  • No-show or cancellation within 2 hours of pickup time: 100% of the booking cost is charged.

2. How to Cancel

To cancel your reservation, please contact us at 303-945-0881 or email info.aplustransport@gmail.com with your booking details.

3. Refunds

Eligible refunds will be processed within 5-7 business days to the original payment method.

4. Changes to Your Reservation

Modifications to reservations are subject to availability. We recommend making changes at least 24 hours in advance to avoid cancellation fees.

For any questions regarding our policies, please contact us at 303-945-0881 or email info.aplustransport@gmail.com.